Shipping + Returns
SHIPPING
ORDER PROCESSING TIME
Orders typically take 1-3 business days to process before they are shipped.If the variants are available and in stock, not on pre-order(holidays and weekends are excluded). Please keep this in mind before ordering. Please allow up to 5 business days for orders to process during the holiday season. Rates are based on the total actual weight or the total dimensional weight. Local and curbside pickups are FREE and saves you on shopping cost.
Please make sure you thoroughly read the products description before placing your order. Pre-Ordered Items are not applicable for rush or express shipping.
RETURNS/EXCHANGES
We know you’ve got places to go and people to see, so we want to apologize for not making you smug. if you're not a 100% satisfied Ray Babe you have 30 days to exchange or an in-store credit on a E-gift card. You can use your E-gift card at any time and it will be emailed to the email address you have on file.
Your pieces can be returned 30 days from the date of purchase. Any pieces returned must be in the same condition unworn with tags attached when purchased with receipt.
PLEASE NOTE:
ALL SALES FINAL ITEMS are non-refundable and cannot be returned. We do not accept accessories ,bodysuits ,stockings ,brims ,swimsuits or candles those are FINAL SALE. Sales are final and returns are not accepted at this time. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate and resolve the issue.
When returning an online purchase we recommend using a label that can be tracked such as USPS flat-rate shipping .Please also remember that you are responsible for returning shipping charges.
xoRAY
CUSTOMER SERVICE INQUIRIES
info@therayaffect.com
Showroom Hours:Closed on Monday
Showroom by APPOINTMENT ONLY
STYLING CONSULTATIONS
Email for pricing(15 minutes}The client will fill out a styling Questionnaire and I'll assist the client for 15 minutes on selecting pieces that'll maximize their signature style.
We' ll then decide which styles are flattering and communicate the appropriate message.
AMUSING STYLING SESSION
(Book an Experience)
Email for pricing (2 Hours)You'll receive a personal one on one amusing styling experience in it’s purest form with three created pre-styled looks catered to your specific needs by Rachel C. We’ll master different ways to pair and wear pieces. Let's maximize your signature style. We are offering in store and online appointments with our team.
CUSTOM STYLING PACKAGES ARE AVAILABLE
RENTALS
Flat Rate:Email for pricing for a 7 day Rental on pieces.
Pieces have to be in excellent condition and dry cleaned.
For creative collaboration projects please email me at: info@therayaffect.com